An extensive survey of airport staff throughout the United Kingdom appears to show that customers at Glasgow airport in Scotland are the rudest and most ill-mannered in the country.

A questionnaire was sent to over 2000 airport employees asking them a number of probing multiple choice questions about the behaviour and politeness of their customers. The questions they were asked included:

‘Do customers ever raise their voices angrily?’ and ‘Have you ever had an argument with a customer?’.

The UKs busiest airports at Heathrow and Gatwick were among the worst but the list was topped by Glasgow airport. Survey results appear to indicate that customers at Scotland’s premiere airport have the worst manners of any airport customers in the UK.

It was clear that certain areas of the airport were bad-behaviour hotspots. The worst, by far, are the check in desks. People appear to become very stressed by the restrictions on hand baggage size and luggage weight restrictions and this provokes many toward angry outbursts.

Another area in which people lose their cool very easily is in the Glasgow airport parking lots. People become impatient when waiting for shuttle buses and blamed airport parking staff when they couldn’t remember where they left their vehicles.

Airport staff are experienced in dealing with stressed and anxious passengers. But nobody should be required to tolerate hostile, rude and belligerent behavior from customers while at work.

Glasgow airport managers are now considering a campaign to improve the behaviour of passengers using their airport. They are acutely aware of the stress and even illness that can be caused to staff as a result of having to deal with problematic passengers.

An airport spokesman said: ‘if we can encourage our customers to be more courteous and less inclined to become angry and belligerent our airport will be a far better place to work. We’re likely to see a reduction in staff turnover and the workforce are likely to be a lot happier.

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You may choose to fly from an alternative Scottish airport like Aberdeen or Edinburgh. Remember to book your Edinburgh airport parking in advance for some great savings.